24*7*365 Emergency Support Availability

If you need emergency support for any VMS, Alpha or OpenVMS system, call us!  

We have a simple 10 step process to help with recovery of your downed or performance hampered systems.

1. Call us, 24*7*365
2. We'll gather the necessary information to connect to your         systems remotely, through VPN or Screen Share, or can provide guidance over the phone
3. Based on data collected, we analyze the situation
4. We will keep you informed every step of the way, with diagnostic information and proposed resolution
5. We put our plan in writing, and get your approval to proceed.
6. We execute on our plan, resolve the immediate issue
7. We provide a postmortem report with full analysis, findings and resolution
8. We provide "next steps" documentation and recommendations in an easy to understand plan
9. We provide costs and get agreement on next steps
10. We execute on the plan to insure your system is up, stable, and executing at peak performance